A reader sent me a question:
"I have been using Waze for a long time, but this is the first time I have encountered the problem. I have entered a destination point by setting the starting point I am in. The route used to work fine (under the same circumstances), but now Waze can not find a route. I don't know what is wrong. I tried different methods: resetting Waze navigator, reinstalling the app - nothing helps.
Actually you are not the only one who get this type of question. On the Waze forum, and on other navigation sites, users complain that Waze faces such issues.
So, we will list some obvious and non-obvious ways to fix the problem with routes in Waze app on Android / iOS.
1. Check your internet connection
Chances are you are using the navigator in the car by turning on the mobile internet. Make sure that the network is stable, and that the sites in the browser open without long delays.
High speed internet is not required for Waze app, but the first few hundred kilobytes should download unobstructed from the Waze server. This information is required for correct routing.
The reason is that Waze uses internet to retrieve information about accidents, roadworks, and other events. If the internet connection is unstable, it may take longer than usual to create a route.
2. Turn off your Wi-fi, turn on mobile internet
The problem with route creation in Waze can be explained by the fact that you are using home wi-fi, for example, driving out of the garage or parking lot. Please make sure that:
- you have a stable internet connection
- you are in a wi-fi area
If necessary, switch from wi-fi to mobile internet.
After that, try to create a route again, specifying the destination point in a Waze app.
2. Check if of GPS signal is stable
If Waze cannot find the starting point you entered in the route, there may be a problem with creating a route. To fix it you can do the following:
- Try to calibrate GPS.
- Check if GPS is working correctly on the mobile device.
- Clarify the current location, making sure that the connection with the GPS-satellite is established.
This bug is typical for phones with Android 10 and 11, though GPS error on other OS versions cannot be excluded.
3. Internal Waze bug
In some cases, the problems during routing are caused by errors from the outside - for example, if the remote server is down. It does not depend on the type of connection: wi-fi or mobile internet.
Since the Waze app works with data in real time, it needs to get all the data from the server to create a route. If the Waze server does not respond, there may be a delay in getting the data necessary for navigation. This is especially true for long routes that require a lot of data from the server.
You cannot fix this bug by yourself. However if you wait 5 - 10 minutes, the problem on the Waze server may be fixed by this time.
4. Route is too long
This usually results in a "routing server timeout" or "no route found" message.
Note that Waze has a route length limited to approximately 1000 miles. If this figure is exceeded, the navigator will not be able to build a route. In this case the developers advise to divide a route into several segments.
Also check Waze settings:
- Settings-> Navigation
- Type - Fastest
- Unpaved roads - Don't allow
- Avoid freeways - Disabled
This allows you to build alternate routes, bypassing the toll roads and off-roads. In this way, routes will be modified according to the user's preferences.
5. Voice Guidance is not working
If you are using Waze assistant, it is possible that it is not working properly. Try to tap on the Microphone icon to test. If the test was not successful go to the settings and check all properties:
- Waze > Voice and sound
- "Play sound to phone speakers" - Off.
To apply the effect, clear the Waze cache as described and restart the app.