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Network connection error in Waze: how to fix


Network problem is a common cause of malfunction in Waze app. Determining the location in most modern apps depends not only on GPS, but also on the mobile network, the Internet and many other factors.

The first thing to check is whether the Internet is working in other apps - messengers, browser, YouTube, etc. Most often this helps to determine that the problem lies exactly there, as in other cases there is a high probability of a system failure.

Table of Contents

The most common cases

Problems with no internet connection can be many, but in general they appear in the form of the following moments:

1) Lack of notifications

The device does not receive messages about traffic jams, police, traffic accidents, both in the background and while the app is running;

2) Maps are not loaded

Only those that have been previously downloaded or saved work.

3) Routes are not displayed

When viewing the history, the saved places are not displayed, and it is not possible to build a route to the end point. In addition, your location may not display well on the map.

4) The assistant does not work

The voice assistant does not work completely. These are not all possible manifestations. It can also be simply too long loading maps (if the Internet connection is unstable), "jumping" the user icon on the map, etc.

Step 1: Restart the phone

The first step in solving any problem is to restart your phone. Turn off the app and restart your device. In case the navigator froze and the phone does not respond to any movements, try to restart it forcibly. To do this:

  1. Press the power and volume buttons (different devices require different buttons to be pressed. Check the top and bottom one);

  2. Keep the buttons pressed for 10-15 seconds;

  3. Wait until the startup screen appears.

These actions will forcibly restart your phone. If the problem is minor, it will be solved at this stage.

Step 2: Restart your phone in safe mode

Safe mode is a special feature provided by the developers that allows you to turn on your device without running third-party apps. With it, you can determine if the problem is with Waze or another app that conflicts with it.

How to use safe mode:

  1. Hold down the power button;

  2. Tap the "off" touch button;

  3. A safe mode window will pop up in front of you, press "ok" to start it.

Your phone should reboot after this and when it restarts, it should say "safe mode" in the corner of the screen.

Check if Waze and navigation systems are working. If everything is working correctly - the problem may be caused by malware or incorrectly installed third party apps. To find out which one it is, open the apps that you have recently downloaded one by one and check if Waze is showing the problem again.

To disable safe mode - you just have to reboot your phone again. On some devices, you can disable safe mode by pulling down the "curtain" at the top and there will be a "safe mode on" button. Tap on it.

Step 3: Clear Waze Cache

One of the common problems is an error in the app, incorrect internal data recording, etc. Almost all developers advise trying to clear cache first. In order to do this, you need to:

  1. Go to Settings;
  2. Open the "app manager" or "apps" section depending on your device;
  3. Select Waze from the list of apps;
  4. In newer Android versions, tap the "Memory" button;
  5. Tap on the "Clear cache" button.

These actions may cause you to exit your account, so make sure you remember the data from it beforehand, or that it is saved in you device.

Step 4: Reinstall or update Waze

Often the problem lies in an improperly installed app. This can be caused by downloading from third-party resources other than Google Play and AppStore, or by not having enough memory on your device when installing.

For starters - try update app. Maybe the problem will go away that way. Also, developers often release mini updates when bugs occur.

If there is no "update" button, just uninstall the app in the same section and reinstall it.

Step 5: Use a mobile network instead of Wi-Fi

Navigators have been known to use not only GPS systems to navigate, but also mobile networks, towers, and many other factors to determine your location. Try disconnecting your device from the Wi-Fi network and switching to mobile data. Also, if you have more than one SIM card on your device - change the primary SIM card and see if Waze works correctly in that case.

Step 6: Reset your network settings

If you are using mobile data and you have not had any problems before, you may need to reset your network settings. Keep in mind that when you reset your settings, it allows data sync, removes any restrictions in apps you've given, turns off bluetooth and air mode, VPN, Wi-Fi, etc. So after resetting, you'll have to configure a lot of things again. In order to reset the network:

  1. Open the Settings;
  2. Go to the "System" section;
  3. Open "Advanced settings";
  4. Tap on "Reset settings";
  5. Select "Reset network settings";
  6. Tap on the "Reset settings" button.

This will reset the network settings to basic settings. If you have entered any data manually before, do it again.

Other Causes

There are some reasons why you might experience the same "symptoms", but it may have nothing to do with the internet on your device.

System failure

Sometimes the problem lies not in your device, but in the navigator services themselves. System failures in large companies do not happen very often, but they do happen. This is why on long trips it is recommended to use 2-3 apps with loaded maps.

Try to check the work of other navigators - Google Maps, for example.

Device malfunction

If the problem lies solely in positioning, the problem may lie in the sensors on your phone. Make sure they are working with special apps.

Lack of memory on your phone

Sometimes maps don't load simply because there isn't enough space on your device for the app to work properly. Make sure you have at least 200MB available in the storage space where Waze is installed.

Technical troubleshooting by your mobile provider

If none of the above methods helped, the problem may be with the network at the moment. You are in a place where the connection is poor, or the operator is carrying out technical works. Alas, there is no way to influence this. You need to wait for some time.

Ilia is a professional writer. He has expert knowledge in GPS and cartography with 15 years of experience. Additionally, Ilia has extensive experience in data recovery on PC and mobile. He started his career as a journalist by reviewing PC and mobile apps. His current responsibilities are to keep track of users' questions on MGT and answer them.