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Device is connected to Internet but webpages aren't loading: fixing errors

Updated on Fri, 11/06/2020 - 11:23

Your computer (laptop) shows that the Internet is working, but no browser can open a webpage? What to do if it's impossible to open a website? 

This issue has to be solved at the earliest. We're going to take a close look at different ways of how you can fix a browser on PC running under Windows 10. It doesn't matter how your computer gets access to the Internet: directly via a cable, router or Wi-Fi.

The contents:

    Fixing your Internet connection: basic tips

    1. First of all, if some websites won't load, you have to make sure that your device is connected to the Internet. There should be no exclamation marks, red crosses or white ones on a red background in the notification bar (bottom right). 
    2. Messengers (such as Skype or Viber) should accept messages. The same applies to other Internet-dependent software. 
    3. Try opening different websites. Perhaps the problem is only with the one you're trying to get access to. Others may be loading in the ordinary mode. In such case, you have to wait for technical problems to be solved on this website. We recommend figuring out the error code shown by your browser (see the chapter below). 
    4. If the Internet is connected via Wi-Fi, make sure that other devices (such as phones, laptops, desktop PCs) are working smoothly as well. If this isn't the case, restart your router (by turning it off and on again). 
    5. It didn't help? Insert the Internet wire directly into your laptop. Check the wire for any signs of damage. If there are none, but the problem remains, most likely, it's your provider's fault. Contact technical support.

    Working with browser error codes

    When a website can't be opened, it shows a code allowing you to find out the cause of the problem (at least its area). They can be produced by the hardware of both server and computer from which you're trying to connect to the Internet. 

    Basic errors list:

    • 403: the page access is denied. You might have entered an incorrect webpage address. 
    • 404: the page isn't found: you are trying to open a nonexistent URL. It's worth checking the address and trying to access the website again. Moreover, the 404 error may indicate that the page was moved to a different address, but automatic redirect wasn't configured. 
    • 500: internal server error. The computer hosting the website won't open it. Try once again after a while. 

    You haven't found the specified error code? Check the status codes full list.

    Opening the cached version of a webpage

    What to do if you can't open a website, but there is an urgent need to use the information posted there? 

    Almost any website is cached by the search engine, so its old version should be available from the Google cache for some time. 

    Some remarks:

    1. At the top of the page you'll find a panel stating that "This webpage version is from the Google cache". 
    2. If you click any link from the cached page, you will be sent to a non-cached page (i.e for each page you have to open a separate copy stored in the cache). 

    Some webpages and sites may lack cache. Another variant is to use the Internet archive.

    Checking for Registry errors on Windows 10

    One more way which may help to fix the Internet connection if you can't access to certain websites on any browser. 

    Note! You need to be extremely careful when making changes to the Registry since an incorrect entry can disable Windows.  

    Follow our manual:

    1. Open The Registry Editor: key shortcut Win + R > Run. 

    2. Regedit > Enter; the Registry Editor window opens. 

    3. Find HKEY_LOCAL_MACHINE in the left panel. Click on the triangular arrow and open the contents;

    4. Open SOFTWARE – Micrоsoft – Windоws NT – CurrеntVersiоn – Windows; (full address – My computer – HKEY_LOCAL_MACHINE – SOFTWARE – Microsoft – Windows NT – CurrentVersion – Windows) step by step.

    5. The АppInit_DLLs section is the one you need. If there is anything entered in the Value bar, it should be erased.

    6. Perform the same sequence of actions, but in the HKEY_CURRENT_USER branch this time. 

    7. Restart your PC.

    8. Try opening any website via a browser again. 

    Checking your browser settings and extensions

    If you use Google Chrome, 

    1. Go to Menu > Settings.
    2. Go to Advanced > System. 
    3. Check the settings of proxy servers (Open the computer proxy server settings).
    4. Go to Menu > Advanced tools > Extensions.
    5. Disable or remove unneeded /suspicious extensions. 
    6. Restart your browser.

    Unable to open a webpage due to DNS issues

    The DNS server function is to translate the literal value of a URL into a digital one. If the DNS server address is damaged, your computer won't be able to connect to the desired website.

    The following solution will help you to fix DNS. What to do:

    1. Go to Control Panel > Network and Internet > Network connections;
    2. Find the connection you use in order to connect to the Internet and select Properties from the context menu;
    3. In the opened window select TCP/IPv4 and then Properties;
    4. Double-click Use the following DNS server addresses 
    5. Specify 8 8 8 8 in the first line and 8 8 4 4 in the second;
    6. Click OK and leave the system dialogue
    7. Reboot your computer. Now everything should be fine.

    Clearing DNS cache on Windows 10

    Websites won't open? Let's try clearing the cache and rolling the network settings back to the standard ones:

    1. Open Task Manager (Ctrl + Alt+Delete or Ctrl + Shift+Esc);

    2. File menu > Start new task;

    3. In the opened empty line specify CMD; tick that you're acting on behalf of an administrator;

    4. In Create task enter the following commands and confirm each of them by pressing the Enter key:

    ipconfig /flushdns
    ipconfig /registerdns
    ipconfig /renew
    ipconfig /release

    5. After performing all of them, restart your computer.

    Checking your PC for viruses and ads

    Sometimes malware can be the cause why some users are unable to access a particular website: such as virusware or adware. Some viruses make changes to the hosts system file, which may prevent websites from opening, regardless of the browser you use.

    We recommend to avoid recovering the hosts file manually – it's better to use AVZ utility. 

    1. Download and unpack the archive via the software (no installation is required);

    2. Start AVZ. 

    3. From the File menu, select System recovery;

    4. Tick the items you want to complete. We recommend: 1-5, 9-10, 13 (also select "Perform marked operations”), 17, 21,22;

    5. Press Run.

    6. After the check up, your browser should work in the ordinary mode.

    Checking static routes

    Virusware can make fake entries in your computer static routes. There are a lot of such routes, and checking them one at a time is too time-consuming. We recommend to get rid of unnecessary ones by clearing the list of static routes.

    1. Open the command line via the standard command — by simultaneously pressing the Win + R > cmd keys;
    2. Run the "route -f" command from the console;
    3. The computer will clear the routes and you'll only have to check in any browser, whether websites can be opened now.

    Resetting the TCP/IP

    This is the last resort which is usually used if none of the mentioned above work out:

    1. Open the command line: Win+ R > cmd;
    2. Enter 2 commands in turn: "netsh winsock reset" and "netsh int ip reset";
    3. Restart your PC;
    4. Check the operation of your browser.

    Reinstalling Windows 10

    If the results of our methods don't satisfy you, reinstall your operating system. And in an hour you'll have a brand new OS ready for operation and subsequent configuration.