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Apple Carplay not working on Nissan: how to fix 🛠️

Author: Vladimir Brown
Table of Contents

Apple Carplay is a convenient and intuitive system for using cell phone functions on the road. It allows you to listen to music, answer messages and calls, as well as use the navigation system with voice commands, without distracting you from the cell phone screen.

There are many reasons why Apple CarPlay may not work, and below are the most common examples of technical errors and their solutions for the following car models manufactured after 2016.

  1. Nissan Kicks
  2. Nissan Altima
  3. Nissan Rogue
  4. Nissan Maxima
  5. Nissan Murano
  6. Nissan Sentra
  7. Nissan Pathfinder
  8. Nissan Titan
  9. Nissan Versa
  10. Nissan Armada

How to connect Apple Carplay to Nissan properly: instructions

Step 1. Connect the USB cable into the car's USB port.

Step 2. The screen will display a list of apps available for Carplay. Tap the Maps button to navigate.

Step 3. Tap the Menu button on the vehicle's Head Unit to go to settings.

Step 4. Next, press the Carplay icon of the same name in the lower left corner to go to Carplay settings.

Step 5. Also, some of the settings are available through the Info section of the Nissan head unit.

Tap the line labeled Apps to go to applications.

From the list, select Apple Carplay.

Step 6. If necessary, tap on Enable after USB connection and select the Always option so that the next time you connect, Nissan will automatically connect Carplay without prompting the Nissan vehicle driver.

Step 7. If you need the Siri voice assistant functions, tap the button near the steering wheel.

You can also tap and hold the square button in the lower left corner of the touchscreen to activate Siri.

You can also use the same method to exit Nissan's voice control mode.

Next, we will look at the main errors that occur when connecting Carplay to Nissan and how to fix them.

Fixing Carplay issues on Nissan

Step 1: Check the year of manufacture of your vehicle

For Nissan vehicles prior to 2016, Apple CarPlay is most often not installed, and you'll need to contact your Nissan dealership to install the necessary hardware and software. If you don't have that option, however, you can use other CarPlay counterparts like the Android system, which most service stations can install.

👉 Check if your car is supported by Carplay

Step 2: Check for updates on your iOS

The system software on your phone must be the latest version, otherwise problems can occur due to incompatibilities. Also, sometimes updates cause bugs that are fixed in future patches.

To check for updates, do the following:

  1. Go to "settings";
  2. Go to "basic";
  3. Select "Software Updates";
  4. If there are updates, install them.

After that, you will need to reboot your phone. This is usually the solution to 90% of your connectivity problems.

Step 3: Reconnect CarPlay

Some problems are solved by simply rebooting the device. To do this, you can disconnect CarPlay and reboot your cell phone. To disconnect Carplay completely, do the following:

  1. Go to settings;
  2. Select the "general" section;
  3. Select CarPlay;
  4. Select your vehicle (it must be started);
  5. Click on "Forget Vehicle".

Then reconnect CarPlay.

Step 4: Make sure CarPlay has no access rights restrictions

Sometimes the system automatically restricts certain features of third-party apps, such as controlling your mobile device, being able to use software while the screen is off, making calls, and sending messages. To issue permissions, do the following:

  1. Go to Settings;
  2. Select the "Screen time" section;
  3. "Restrict content and privacy";
  4. Select CarPlay from the list of allowed apps and allow all the access you want.

Step 5: Allow Apple CarPlay when iPhone is locked

If you're using a USB connection, your phone may constantly ask for a password when unlocking or not allow some CarPlay features at all while the screen is off. This is due to the introduction of the "limited USB access mode" feature from IOS 12. This feature is triggered after an hour of use to prevent data theft and loss after an hour has passed, you will have to enter your password. Charging does not stop and the cable is intact, but you will not be able to listen to music or answer calls.

You can disable this mode as follows:

    1. Go to "settings";
    1. Go to Touch ID and passcode/Face ID and passcode;
  1. locate the USB accessories section;

You need to click "enable" as you will need to enter your password every hour when "disabled". Keep in mind that turning this feature on reduces security. If you are worried about possible data loss after a USB connection, it is better not to touch this function. For example, if you often connect your phone to other people's PCs.

Step 6: Check if the iPhone connection to the stereo works

If you are using a USB cable, make sure it is intact. Also make sure it's plugged into the right jack - there may be multiple jacks on your car that are just for charging your phone or connecting a USB flash drive. It will say CarPlay or have a picture of your smartphone above the correct input.

To set up wireless communication, hold down the voice command button on the steering wheel.

  1. Go to the settings section on your iPhone;
  2. Click on wireless or bluetooth.

Make sure your phone is connected to your car. You should also have Wi-Fi turned on, even if you're not currently using a network connection.

To make sure you're connected through the app, do the following:

  1. Go to settings;
  2. Select the "basic" section;
  3. Click on "CarPlay"; 3.
  4. Select your vehicle from the list and connect.

Step 7: Make sure Siri is on

Check that Siri is running by using the voice command "hello, Siri" or by pressing the home button. If for some reason the voice assistant does not work, do the following:

  1. open the settings;
  2. Go to Universal Access;
  3. Select Siri;
  4. Enable the "Hello Siri" feature.

Step 8: Update the Nissan Civic Infotainment System firmware

Check the firmware on the head software, if it is out of date update it manually or with an auto service.

Manual update you can do in the same way as on the phone - go to the settings, in the "software updates" section. At the same time, the car must have access to Wi-Fi. After that, the updates are installed automatically, or after pressing the "update" button.

Also check the internet for the latest firmware version for your car and compare it with the one specified in the settings. If they are different, and there is no update button, it is recommended to contact the service.

Step 9: Purchase an official Lightning-to-USB cable

This problem is not so common, but sometimes the iPhone can not connect because of a low-quality cable. Apple is pretty strict about licensing its products. So if you have a chance to check the wireless connectivity of your device, do it. If it turns out that the phone connects via bluetooth, but does not work via USB, there is a good chance that there is a problem with the cable.

It is recommended that you buy either an official cable from an Apple Store or company-licensed product from another manufacturer.

Step 10: Contact a service center

If you bought your car relatively recently and CarPlay hasn't been working since you bought it, your best bet is to contact your dealership for support. More often than not, this kind of malfunction is a warranty case.

The service will also help you if the malfunction has occurred after some time of use due to a breakdown.

I'm Vladimir, your guide in the expansive world of technology journalism, with a special focus on GPS technologies and mapping. My journey in this field extends over twenty fruitful years, fueled by a profound passion for technology and an insatiable curiosity to explore its frontiers.