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How to fix the "Google Play Store has stopped" error on Android


Today we’ll tell you what to do if Google Play Store service has stopped working. There are plenty of solutions to fix the problem, but in this guide we will analyze only the main ones.

Table of Contents

Why does the "Google Play Store" error occur?

It's still unknown what exactly causes the "Google Play Store has stopped" error. Android OS developers don't offer any methods to get rid of this problem. Therefore, users look for causes and solutions themselves and discuss possible options on Facebook and XDA forum.

One of the main reasons people believe this error occurs is due to incorrect syncing between a smartphone and Google update servers.

  • During the update of apps. the phone first downloads required files to local storage and then unpacks them and installs new versions.
  • The problem arises at the stage of information syncing: the servers already have new data available for download, but the phone is still trying to find updates in its internal memory.

The very simple solution for fixing this technical error is via an ordinary restart of your smartphone. In some cases, this can help to fix the problem.

Method 1. Check the network status and restart your device

First of all, check if you have an internet connection:

  1. Step 1. Open Chrome browser and try going to any page.
  2. Step 2. If everything works fine and websites open with no problems, switch to another way of solving this problem.

Method 2. Enable Download Manager app

The next step of fixing the error "Play Store has stopped" is to activate Download Manager via the Settings:

1. Step 1. Open Settings for your device on the app screen.

2. Step 2. Tap Apps and turn on Show System Apps, an option from Menu (three dots).

3. Step 3. Find Downloads and open them.

4. Step 4. Make sure that the Play Store app is running, i.e. the Force stop button should be enabled.

5. Step 5. If the Enable option is available, tap on it and activate the app.

Method 3. Cleaning local data and cache

Deleting the update files stored on your phone can help fixing the "Google Play Store has stopped" error without affecting your personal data.

1. Go to Settings > Apps.

2. In the opened list, search for the standard Google Play Store app.

3. Now tap on the menu item Storage.

4. Tap Clear cache.

5. Tap Clear storage > Clear all data.

Method 4. Reconnect your Google account

In some cases, reconnecting your Google account may help. Please note that disabling your account also means that all unsynchronized personal data (contacts, files, etc.) will be deleted. Therefore, we strongly recommend updating all the necessary information prior to fixing the problem and proceeding only after it is done.

The process goes as follows:

  1. Tap Settings on your device.
  2. Tap the Accounts (or Cloud and accounts) menu item (the name depends on your version of Android).
  3. Touch the Google account linked to your phone.
  4. Before deleting your account, sync the data that will be saved on your device (via the menu in the upper right corner).
  5. When all the necessary information is synced, in the same menu touch Delete account and confirm the action.
  6. Go back to the list and touch Add account.
  7. The Google account login form will open, so enter your credentials.
  8. Accept the service terms and follow the instructions.

Now it's done and your account has been reconnected. You can check if the “Google Play Store has stopped” error appears again.

Method 5. Reinstalling Play Store updates

Another way to fix this bug is to update the current version of the Google Play app or roll back to the standard version with a further update to the current one.

1. Tap Settings and find the Apps section.

2. Touch Google Play Store.

Note: Make sure not to confuse Google Play Store with Google Play Services since these apps have similar icons and titles.

3. Tap Menu (three vertical dots in the top right corner) and then tap Uninstall updates which should be the only available option.

4. Confirm your actions (OK) and return to the home screen.

5. Now run the Google Play Store app and agree to the Google user agreement.

6. Open the Menu icon (three horizontal bars in the screen upper left corner) and touch Settings.

7. Tap Play Store version. The app update process will launch.

8. Wait for an update to be downloaded and installed.

Method 6. Updating Google Play Services app

If none of the given solutions works out and Play Store keeps stopping, you can try reinstalling Google Play services via the APKMirror file archive.

If for some reason your phone blocks the download of updates via standard methods, you can download and authorized installation of the Google Play from,:

  1. Go to Google Play Services app page at website (in this case you DO want Google Play Services).
  2. Open the page with the latest version of the app which usually can be found at the top in the All Releases list.
  3. Check the version of your Android (Settings > About phone > Software information > Android version) and download the file that matches the settings of your phone.
  4. If you experience any difficulties, try different versions until you find the most suitable one. Or use the Droid Hardware Info app in order to find all the information you need.
  5. Go to the selected file page and click "Download APK" (the button will become active within a few seconds after you open the page).
  6. Open the downloaded file and follow the instructions from Android OS.

Method 7. Rolling back to the factory settings (Hard Reset)

If Google Play store keeps crashing on your Google account, perform a Hard Reset on your phone. Note that you'll lose all the information stored on your device.

Important! In advance create a backup copy of everything you need in a cloud or on a memory card.

Hard Reset is performed in the following way:

  1. Tap Settings on your mobile device.
  2. Tap General management
  3. Tap Restore and reset. If your phone is running Android version 8 and above, go to Reset.
  1. Next tap Factory data reset and confirm your actions.
  1. If you have a PIN or pattern key installed on your phone, you'll be prompted to enter it in order to apply the changes.

Method 8. Update your Android firmware

If you are unable to update Google Play services, update your device firmware. It is a risky but efficient way of getting rid of errors.

This process is time-consuming and it requires careful preparation as well as understanding of every step that happens during reflashing. Therefore, we recommend using this option only if none of the above-mentioned methods works and “Google Play Store has stopped” error prevents you from the normal use of your phone.

In order to update your Android firmware, it's best to turn to a certified service center to have experts dealing with this matter. Performing this operation without a sufficient level of knowledge on your own can lead to you no longer being able to turn on your phone and having to take it in for repair.

Also remember that performing a manual update isn't covered by a warranty and it's performed at your own risk.


Are there any quick ways to fix the "Google Play store has stopped" problem?

Here are some basic tips on how to fix the error:

  1. Check your Wi-fi connection or mobile internet speed
  2. Make sure you have enough free space on your device
  3. Clear the Google Play app cache
  4. Reconnect your Google account
  5. Enable Download Manager app on Android OS
  6. Restart your mobile phone
  7. Reinstall Play Store updates manually
  8. Update phone firmware to the latest version

These are the most popular ways, which in most cases fix the Google Play store app on Android OS.

How do I install an app on my phone through the Google Play store?

In order to install apps through the Google Play store, follow these steps:

  1. Open the Google Play Store.
  2. Go to your Google user profile by tapping on the icon at the top right.
  3. Go to Tap Manage apps & device > Manage. Check the box next to the apps that you want to install or update on your device.
  4. The current status of the app is listed next to its name.
  5. Use the Install or Enable buttons to change the status of the application and install it on your Android.

I did everything according to the instructions, but my phone keeps saying "Google Play Services has stopped". What should I do?

Perhaps the error is related to the incompatibility of the current version of Google Play with Android.

The second common problem is the incorrect operation of the application cache. How to fix it and clear it is explained in this instruction.

Finally, another way to eliminate the "Google Play Services has stopped" message is to install the latest updates on your phone.

How to uninstall the Google Play Store app on your phone

Note that you won't be able to uninstall the Google Play Store since it's a system app. However, you can disable the Play Store temporarily or permanently. To do so:

  1. Go to your Android settings
  2. Go to Apps - All apps
  3. Find the name of the Google Play Store application
  4. Tap the Disable button. Confirm the action.

Why won't the Play Store app open on your phone?

The list of possible problems is very wide. Most often, Play Store doesn't open because of technical problems with the Play Store app itself, or because the Android OS isn't working properly. Most often, the failure is due to an incorrect cache or an outdated firmware version. You can fix it by following this guide.

Ilia is a professional writer. He has expert knowledge in GPS and cartography with 15 years of experience. Additionally, Ilia has extensive experience in data recovery on PC and mobile. He started his career as a journalist by reviewing PC and mobile apps. His current responsibilities are to keep track of users' questions on MGT and answer them.