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How to fix the "Google Play Store has stopped" error on Android

Updated on Mon, 11/30/2020 - 12:14

Today we’ll tell you what to do if Google Play Store service has stopped working. There are plenty of solutions to fix the problem, but in this guide we will analyze only the main ones.


    Why does the "Google Play Store" error occur?

    It's still unknown what exactly causes the "Google Play Store has stopped" error. Android OS developers don't offer any methods to get rid of this problem. Therefore, users look for causes and solutions themselves and discuss possible options on Facebook and XDA forum.

    One of the main reasons people believe this error occurs is due to incorrect syncing between a smartphone and Google update servers. 

    • During the update of apps. the phone first downloads required files to local storage and then unpacks them and installs new versions.
    • The problem arises at the stage of information syncing: the servers already have new data available for download, but the phone is still trying to find updates in its internal memory.

    The very simple solution for fixing this technical error is via an ordinary restart of your smartphone. In some cases, this can help to fix the problem.

    Method 1. Check the network status and restart your device

    First of all, check if you have an internet connection: 

    1. Step 1. Open Chrome browser and try going to any page. 
    2. Step 2. If everything works fine and websites open with no problems, switch to another way of solving this problem.

    Method 2. Enable Download Manager app

    The next step is to activate Download Manager via the Settings:

    1. Step 1. Open Settings for your device on the app screen.

    2. Step 2. Tap Apps  and turn on Show System Apps, an option from Menu (three dots).

    3. Step 3. Find Downloads and open them.

    4. Step 4. Make sure that the Play Store app is running, i.e. the Force stop button should be enabled. 

    5. Step 5. If the Enable option is available, tap on it and activate the app.

    Method 3. Cleaning local data and cache

    Deleting the update files stored on your phone can help fixing the "Google Play Store has stopped" error without affecting your personal data.

    1. Go to Settings > Apps

    2. In the opened list, search for the standard Google Play Store app.

    3. Now tap on the menu item Storage

    4. Tap Clear cache.

    5. Tap Clear storage > Clear all data.

    Method 4. Reconnect your Google account

    In some cases, reconnecting your Google account may help. Please note that disabling your account also means that all unsynchronized personal data (contacts, files, etc.) will be deleted. Therefore, we strongly recommend updating all the necessary information prior to fixing the problem and proceeding only after it is done.

    The process goes as follows:

    1. Tap Settings on your device.
    2. Tap the Accounts (or Cloud and accounts) menu item (the name depends on your version of Android).
    3. Touch the Google account linked to your phone.
    4. Before deleting your account, sync the data that will be saved on your device (via the menu in the upper right corner).
    5. When all the necessary information is synced, in the same menu touch Delete account and confirm the action.
    6. Go back to the list and touch Add account.
    7. The Google account login form will open, so enter your credentials.
    8. Accept the service terms and follow the instructions.

    Now it's done and your account has been reconnected. You can check if the “Google Play Store has stopped” error appears again.

    Method 5. Reinstalling Play Store updates

    Another way to fix this bug is to update the current version of the Google Play app or roll back to the standard version with a further update to the current one.

    1. Tap Settings and find the Apps section.

    2. Touch Google Play Store

    Note: Make sure not to confuse Google Play Store with Google Play Services since these apps have similar icons and titles.

    3. Tap Menu (three vertical dots in the top right corner) and then tap Uninstall updates which should be the only available option.

    4. Confirm your actions (OK) and return to the home screen.

    5. Now run the Google Play Store app and agree to the Google user agreement.

    6. Open the Menu icon (three horizontal bars in the screen upper left corner) and touch Settings.

    7. Tap Play Store version. The app update process will launch.

    8. Wait for an update to be downloaded and installed.

    Method 6. Updating Google Play Services app

    If none of the given solutions works out, you can try reinstalling the problem app via the APKMirror file archive.

    If for some reason your phone blocks the download of updates via standard methods, you can download and authorized installation of the Google Play from,:

    1. Go to Google Play Services app page at website (in this case you DO want Google Play Services).
    2. Open the page with the latest version of the app which usually can be found at the top in the All Releases list.
    3. Check the version of your Android (Settings > About phone > Software information > Android version) and download the file that matches the settings of your phone. 
    4. If you experience any difficulties, try different versions until you find the most suitable one. Or use the Droid Hardware Info app in order to find all the information you need.
    5. Go to the selected file page and click "Download APK" (the button will become active within a few seconds after you open the page).
    6. Open the downloaded file and follow the instructions from Android OS. 

    Method 7. Rolling back to the factory settings (Hard Reset)

    If Google Play store keeps crashing under your account, you can perform a Hard Reset on your phone, but you'll lose all the information stored on your device.

    Important! In advance create a backup copy of everything you need in a cloud or on a memory card.

    Hard Reset is performed in the following way: 

    1. Tap Settings on your mobile device.
    2. Tap General management. 
    3. Tap Restore and reset. If your phone is running Android version 8 and above, go to Reset.

    Note: We advise you to study other article, as it is more comprehensive than this and contains important warnings and information.

    1. Next tap Factory data reset and confirm your actions. 
    1. If you have a PIN or pattern key installed on your phone, you'll be prompted to enter it in order to apply the changes.

    Method 8. Update your Android firmware

    If you are unable to update Google Play services, update your device firmware. It is a risky but efficient way of getting rid of errors.

    This process is time-consuming and it requires careful preparation as well as understanding of every step that happens during reflashing. Therefore, we recommend using this option only if none of the above-mentioned methods works and “Google Play Store has stopped” error prevents you from the normal use of your phone.

    In order to update your Android firmware, it's best to turn to a certified service center to have experts dealing with this matter. Performing this operation without a sufficient level of knowledge on your own can lead to you no longer being able to turn on your phone and having to take it in for repair. 

    Also remember that performing a manual update isn't covered by a warranty and it's performed at your own risk.